FAQ
Because it’s the only personal companion that describes the history and uniqueness of the world’s wonders to you in a professional yet entertaining way, offering a different experience than traditional audioguides.
After installing and opening the TravelMate app, enter the activation code in the designated field and proceed. This will allow you to access the purchased city's content.
The purchased content has no expiration. You can listen to it as many times as you like without time limits.
No, only on the one where you purchased the audioguide and downloaded the app.
The app is available in 7 languages: Italian, English, French, German, Russian, Spanish, and Mandarin Chinese.
Tap the three-line icon in the main menu, select 'Language,' and choose your preferred option.
The app's volume can only be adjusted through your device's controls.
An internet connection is initially required to download the content. After that, you can listen to it offline without a connection.
Once the app is activated, the activation code is no longer required.
If you have changed phones and need the code, contact support@travelmate.tech, providing proof of purchase, and you will receive assistance.
Check that the volume on your device is active. If the audio still doesn't work, try checking the permissions granted to the app in your device's "settings - app" section. Restart the app. If the problem persists, contact technical support.
For any technical problem, you can contact our customer service by sending an email to support@travelmate.tech.
Yes, if you want to stream the content online.
If you prefer to listen offline to avoid roaming charges, after an initial download, you can access the content without an Internet connection.
Yes, if you remove the files from the device, you will need to download them again to listen to them.
Attention: the code is a 10-digit number. Make sure not to confuse it with other booking codes received from the platform where you made the purchase.
No, updates are always free. The app is updated when necessary.
The app is periodically updated to improve functionality and add new content. To update the app, visit the App Store or Google Play Store and look for the latest version.